Transforming Resident Engagement
Insights from the 5th Local Authority Revenues Innovation Conference at Toynbee Hall, London
April 17, 2026
A huge thank you to the team at Telsolutions Ltd for inviting us to present at yesterday's 5th Local Authority Revenues Innovation Conference at Toynbee Hall, London. It was an honour to share the stage and discuss the future of video communications for local authorities.
Closing the Engagement Gap
Our CRO, Steve Godman, highlighted a critical challenge facing Revenue and Housing managers today: The Engagement Gap.
As Daniel Pearce (Director at Telsolutions) rightly pointed out, vulnerable residents often "don't read letters." When vital information about rents, welfare, or benefits is buried in a PDF or a paper notice, it often goes unseen.
Critical information that doesn't reach vulnerable residents is information that fails its purpose entirely.
The Solution: Video at 24-Hour Speed
Textra Video is closing that gap. We turn complex council communications into brand-safe, empathetic, and highly engaging animated videos in just 24 hours.
No more waiting weeks for bespoke production. No more generic templates that don't reflect your council's voice. Just smart, accessible video communication that reaches residents where they are.
Councils Taking Action
We had the privilege of connecting with forward-thinking leaders from:
London Borough of Waltham Forest
Milton Keynes City Council
East Riding of Yorkshire Council
Lewes District and Eastbourne Borough Councils
These councils are stepping up to challenge the status quo. They recognize that residents deserve communication that's not just informative, but accessible and engaging.
What's Next
We're also looking forward to our upcoming session at the IRRV East Anglia Innovation conference at Norwich FC in May. If you're in the public sector grappling with resident engagement, we'll see you there!
Let's move from "written support" to "visual engagement." Your residents—especially the most vulnerable—deserve better.